Company Quality Objectives
1 Doc Holding Sdn Bhd Quality
Objectives Including:
OUTLET / SALES
  • To ensure customer complaint on service quality problem ≤ 5% of total customers per year per outlet.
  • The evaluation of outlet cleanliness and hygiene averagely ≥ 8 marks per outlet per year.
  • To post ≥ 3 testimonials from customer per outlet per month.
  • To ensure 75% customers rated ‘happy’ level and above per outlet per year.
OPERATION
(PURCHASING)
To ensure supplier performance level average ≥ 75% yearly.
OPERATION
(HUMAN RESOURCE)
To ensure averagely ≥ 2 hours training per department annually.
OPERATION
(CUSTOMER SERVICE)
Customer service averagely rating ≥ 4 star per individual per year.